Frequently Asked Questions
I've compiled answers to the most common questions about my products and services. If you don’t find the answer here, please feel free to Contact Us for further assistance.
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What types of hair do you offer?
I offer a variety of high-quality hair types, including 100% virgin human hair and 100% raw unprocessed human hair. The standard for virgin is Brazilian, but you can reach out to me and request other types such as: Peruvian, Malaysian, European, Indian, and Filipino textures. As for the raw hair I offer Vietnamese, Cambodian, and Burmese. Our wigs and extensions come in various styles such as straight, wavy, and curly to match your desired look.
How long does shipping take?
Shipping typically takes 3-5 business days within the U.S. For international orders, shipping may take 7-10 business days, depending on the location. You will receive a tracking number once your order has shipped.
Do you accept returns or exchanges?
All orders placed are non-refundable. Exchanges are allowed within 7 days of receiving your order, provided the product is in its original condition and packaging. Please note that custom-made wigs are non-refundable and non-exchangeable . See our Return Policy for full details.
How do I care for my hair?
To ensure longevity and maintain the quality of your hair:
- Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.
- Air dry or use a low-heat blow dryer.
- Store your wigs and extensions properly in a satin or silk bag to prevent tangling and shedding.
Check out our instagram Dashluxeco_ for more helpful tips and detailed instructions.
How long will my hair last?
With proper care, virgin wigs and extensions can last 1-3 years or more, depending on the product and how often it’s worn. Raw wigs and extensions can last 3-5 years, or even up to a lifetime. Our high-quality hair is designed to maintain its softness and durability with consistent care and maintenance.